Q: I have a Business Protection policy - am I covered for Employers' Liability?
A: The policy automatically includes cover for Employers' Liability. This covers claims from employees for bodily injury arising out of their employment with you. There would need to be an element of negligence attaching to you (the policy holder), for a claim to be considered. Please report any allegations to Claims@balens.co.uk immediately, and do not make any admission of liability.
Q: What is the position with Personal Accident & Sickness (Income Protection) Policies for Covid-19?
A: Balens predominately deal with Personal Accident & Sickness Insurance policies for individuals. These policies provide benefits should you be unable to work due to an accident and / or illness that you suffer in connection with your business activities. If your policy includes sickness cover and you contract Coronavirus a claim may be considered, as always, each case will be taken on its merits.
Please note we do not provide policies for mortgage protection payments, unemployment protection, redundancy, permanent health or long-term income protection
Q: Should I continue to run my business and offer to see clients for treatments, therapies, consultations and or advice?
A: As an insurance broker such advice exceeds our remit, regrettably we cannot comment. We know a number of professional associations are issuing guidance, if you are a member please check your association's website.
Please also see our pages on Working in Close Contact Services.
Q: What do I do if I think I may need to claim under my policy?
A: Notify us immediately via Claims@balens.co.uk. Claims conditions vary by policy type so please refer to your policy documents for full terms and conditions.
Q: My insurance policy through Balens is due for renewal, but I’m not working. Can Balens help?
A: The key question you should consider here, is “what does your insurance policy provides cover for?”
If the policy is for Professional Liability, Public & Products Liability Insurance, and you are still providing advice, treatment, therapies or instruction to any clients, even virtually (via online platforms) then, you will still have the need to protect yourself and your business for breach of your professional duty. Legal defence and damage pay-outs can be costly.
If your policies include insurance cover for loss, destruction and or damage to physical assets that you own and/or are responsible for then, we consider that any suitable policy should remain in force. The likelihood of a fire, flood, theft/vandalism etc still remains. Consider insurance requirements under any contracts you may have entered into for the leasing of equipment and/or property – you may be contractually bound to continue with insurance cover.
Balens are very aware at the moment that businesses need our full support and have options regarding this (please also see below re Finance). Please contact us for details.
Q: I may struggle with repayments on my insurance Finance agreement, what should I do?
A: Please contact us - we will always try to support you and where possible come to a new, more manageable arrangement based on your individual circumstances. It is really important that you make contact at the earliest opportunity and prior to cancelling any direct debit mandate with your bank. Early contact gives us the best chance of agreeing a revised arrangement for you, the absence of which may result in cancellation of your policy.