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UPDATE: Balens are here to support our policyholders…

Balens have facilitated all customer care staff to work from home where possible. Due to the current coronavirus outbreak we are receiving an increased number of customer queries. We are doing our upmost to ensure we answer these in a timely and efficient manner. To allow our teams to continue to support our policyholders throughout this time we have made the decision to reduce the phoneline opening hours to 11.00AM to 4.00PM Monday to Friday with the exception of Thursday’s where the lines will be closed.

If you have any questions please contact us on the times above or alternatively, contact us by email:

  • For Affinities/Individual policies Info@balens.co.uk
  • For Commercial policies and Household/personal lines ComBus@balens.co.uk
  • For all Claims use Claims@balens.co.uk